This policy explains how [Hotel operating company name] ("the hotel", "we", "us") looks after any personal information you share with us, and your rights over it. It applies to this website and to enquiries you make through it.
Who is responsible for your data
The data controller is [Hotel operating company name], [registered address], company number [number]. If you have any questions about this policy or your information, you can reach us using the details at the end.
The information we hold
When you contact us
If you email or call the hotel, we'll hold what you choose to give us — typically your name, your contact details, and whatever is in your message — so we can respond and help with your enquiry or stay.
Collected automatically by our web host
Like almost all websites, our hosting provider keeps standard server logs (including IP addresses and basic technical details) to keep the site running and secure. These are used for operation and security only, not to identify or track individual visitors.
Cookies
This website does not set cookies and does not use analytics or tracking of any kind. If you follow a link to our booking provider, you'll be leaving this site and their own cookies and privacy policy will apply.
Booking your stay
When you select "Check availability" or "Book", you're taken to our booking provider, [booking provider], to complete your reservation. Any details you enter there are handled under that provider's own privacy policy, which we'd encourage you to read. We receive only the booking information needed to prepare for and manage your stay.
How and why we use your information
- To respond to your enquiries and take any steps you ask us to before a booking — on the basis of our legitimate interest in answering you, and of acting at your request.
- To manage your stay if you go on to book — to fulfil our side of that arrangement.
- To run and protect this website — on the basis of our legitimate interest in a secure, working site.
- To meet legal and regulatory obligations where these apply.
Who we share it with
We don't sell your information, and we share it only where needed:
- our booking provider, if you proceed to book;
- our website hosting and IT provider, who keep the site running;
- our professional advisers where necessary; and
- public authorities, where we're required to by law.
Keeping your information
We hold enquiry correspondence only for as long as we need it to deal with your enquiry and for a reasonable period afterwards, then delete it. Booking records are kept as long as needed for the stay and for any legal or accounting requirements.
Sending data outside the UK
Where a provider we use stores information outside the UK, we take steps to ensure it's protected to UK standards through appropriate safeguards.
Your rights
Under UK data protection law you can ask us to: give you a copy of the information we hold about you; correct anything that's wrong; delete it; restrict or object to how we use it; or provide it in a portable form. To exercise any of these, just contact us using the details below and we'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we'd appreciate the chance to put things right first.
Changes to this policy
We may update this policy from time to time. Any changes will appear on this page with a revised date at the top.
Contact us
The Cube Hotel
The Cube, 200 Wharfside Street, Birmingham, B1 1PR
Email: reception@cubehotel.co.uk
Phone: +44 121 643 2010